Privacy Policy & Cookies
Introduction
ComElegance is committed to protecting and respecting your privacy. We take the protection of your personal information seriously and process your data in line with applicable data protection laws. Your trust matters to us, and we are dedicated to handling your information in a safe, secure, and responsible way.
This Privacy Notice explains how we collect, use, and protect your personal information when you visit our website, contact us by email or phone, interact with us on social media, or use our services related to our silk pillowcase products. It also explains what information we collect automatically when you browse our website and how that information helps us improve your experience.
We act as a data controller for the personal information we collect from our customers. We place great importance on maintaining the quality, confidentiality, and security of your data. We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.
We may update this Privacy Notice from time to time to reflect changes in our practices, legal requirements, or improvements to our products and services. Any updates will be reflected on our website to ensure you always have access to the most current information.
What information do we process?
Information you provide directly to us
We collect and process the information that you share with us when you use our website, contact us by phone or email, interact with us on social media, place an order, or enquire about our silk pillowcase products. This also includes information you provide if you create an account or report a problem with our website.
The types of personal information we may collect include:
Full name
Billing and delivery address
Email address
Phone number
Date of birth or age range (where required)
Payment information (processed securely)
Any other information you choose to share with us when contacting our customer support
Cookies
We use cookies on our website to improve your browsing and shopping experience. Cookies are small text files that are stored on your device when you visit our website or open certain emails, unless your browser is set to block them.
These cookies help us remember your preferences, keep your items in your shopping basket, and make our website easier for you to use.
Types of cookies we use
Session cookies
These cookies are essential for the website to work properly. They allow you to move through the website, keep items in your shopping basket, and complete the checkout process. These cookies are temporary and are deleted automatically when you close your browser.
Persistent cookies
We use analytics tools such as Google Analytics to understand how visitors use our website. This helps us improve website performance, page speed, and your overall shopping experience.
Third-party cookies
Some cookies are placed by third-party services such as analytics and advertising partners. These cookies may collect information like your general location, browsing behaviour, and interests to show you more relevant advertisements and content.
If you would like to learn more about cookies or how to manage or disable them, you can visit: www.allaboutcookies.org