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- Return & Refund Policy
We want you to be completely satisfied with your silk pillowcase purchase. Please read our policy carefully.
1. Return Window
30-Day Return Policy: You may return unused silk pillowcases within 30 days of delivery.
Condition: Items must be unused, unwashed, and in original packaging with all tags attached.
2. Refund Eligibility
We offer refunds for:
Defective/damaged products received
Wrong item shipped
Size/color discrepancy from what was ordered
Note: Due to hygiene reasons, we cannot accept returns on used or washed silk pillowcases.
3. Return Process
Contact our customer service at [email/phone] within 30 days
We’ll provide a Return Authorization Number and instructions
Ship item back to us (customer pays return shipping unless item is defective)
Once received and inspected, we’ll process your refund
4. Refund Timeline
Processing Time: 5-7 business days after we receive returned item
Refund Method: Original payment method
Complete Refund: Product price (excluding shipping charges)
5. Non-Refundable Items
Used/washed pillowcases
Custom/monogrammed orders
Sale/clearance items (unless defective)
Gift wrapping charges
6. Exchanges
We gladly exchange for different size/color (subject to availability)
No additional shipping charges for exchanges due to our error
7. Damaged/Defective Items
Contact us immediately (within 48 hours of delivery) with photos. We’ll arrange:
Free return shipping
Full refund OR replacement
Quick resolution (typically within 3-5 business days)
8. Cancellations
Orders can be cancelled within 12 hours of placement
Once shipped, standard return policy applies
9. International Returns
International customers responsible for return shipping and customs fees
Refund issued minus original shipping costs
10. Contact Information
For returns or questions:
Email: info@mysilkypillowcase.com
Phone: 0447884 759640
Address:384 tweedsmuirs road G522EH
Important Notes for Silk Products:
Silk is delicate – handle with care
Follow care instructions provided with product
Natural variations in silk texture/color are not defects
Color may slightly differ from website photos due to screen settings
This policy complies with standard e-commerce practices and consumer protection guidelines.